How do I place an order?

It's easy! Simply call the nearest PBSI office and ask for the Account Manager or complete our on-line job order. 

What steps must I take to hire a temporary associate permanently?

Again, it's easy!  Communication is the key to a smooth transition. Simply do the following:

• Contact your Account Manager and he/she will research the number of hours the associate has worked at your facility as a temporary associate.
• The Account Manager will calculate the hours worked and notify you of the placement cost.  Your organization receives a $3.00 credit toward the placement fee for every hour the associate works as a temporary with you.
• PBSI requires at least two weeks notice from you if you are interested in hiring temporaries into your employ.
• In addition, all outstanding invoices must be paid in order to hire an individual.

Do I have to pay the temporary associate for holidays?

This is up at your discretion.  PBSI offers our associates vacation and holiday pay after a predefined number of hours.  Please contact the Account Manager if you would like to pay a temporary employee for an observed holiday.

Do I have to pay the associate for lunch?

Again, it is up to you.  Unless otherwise directed, PBSI will not pay the associates for lunch breaks.

How are PBSI associates paid?

Associates are paid weekly by PBSI.  The employer, PBSI, incurs all taxes, benefits, and associated payroll costs.  Our associates are instructed to adhere to the following procedures:

• All information on the timecard MUST be completed.  If the associate is out on any given day, there must be a line drawn through that day on the timecard and/or a description indicating the reason for the absence.  Time cards with white-out will not be accepted.
• An authorized client representative must review and sign all time cards.
• You can expect the PBSI associate to approach you on Friday or Monday morning for an authorized signature on the time card.  The PBSI associate is responsible for faxing a copy of the time card to PBSI on Friday of each week.  Time cards will not be accepted after 12:00 noon on Monday.  If a faxed time card is not received by Monday at noon, the associate will not be paid until the following week.  PBSI recommends that associates call our office to verify the receipt of the fax.
• The original copy of the time card must be mailed to PBSI as soon as possible.  If we do not receive the original by Thursday, the associate will  not be paid.  Once an original time card is received, the PBSI associate will be paid. 

The client is responsible for adhering to the following procedures:

• Verifying the accuracy of hours worked indicated on the time card.  Ensuring each day indicates hours worked or reason for absence.
• Initialing any corrections indicated on the time card.
• Signing the time card.

What should I do if a PBSI associate is absent?

Call the Account Manager immediately.  Associates are required to call both PBSI and the client if they are unable to attend work.  If you haven't heard from PBSI, it is possible that the associate did not follow the appropriate procedure.

What should I do if I want the associate to work more or less than originally expected?

Please notify the Account Manager if there is any change to the scheduled work hours.  The associate is required to list overtime hours in a separate field on the timecard.  Please ensure overtime hours are correctly reflected on the timecard prior to signing.  All overtime is verified by phone with the supervisor before processing.

How will I be billed and what are the payment terms?

PBSI invoices our clients weekly.  The invoice will indicate the name of the employee, the week beginning and end dates, hours worked, rate, and amount due.  If you have several PBSI associates working at your facility, you can request to have each employee on a separate invoice, or all associates together.  Full payment is due upon receipt of the invoice.  Service charges begin to accrue after 30 days.

What should I do when the assignment is over?

We appreciate as much notice as possible.  Please notify the Account Manager with an approximate end date.

What should I do if a PBSI associate is injured while working in my facility?

Report the accident immediately to the Account Manager.  PBSI is responsible for covering workers compensation related injuries.  Per our carrier's policy, we must report the accident immediately.

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