Product Description

CashPay provides a safe and convenient alternative way to receive pay via direct deposit.  It is ideal for employees who do not have a traditional checking or savings account or do not want to have their pay deposited into their existing bank account.  Employees selecting this option will receive a CashPay account through Bank of America and an automated teller machine (ATM) card.  Once the account is set up, the employee’s pay will be deposited into their CashPay account each payday.  Employees will have instant access to their pay using their CashPay card virtually 24 hours, 7 days a week at ATMs and pinned point-of-sale terminals.

 Employee Features/Benefits:

• Card can be used to make ATM withdrawals and POS purchases
• Transactions are secure, PIN number required to activate CashPay card
• Employee will receive monthly statement detailing all activity
• Improved convenience (obtain money 24 hours a day)
• Reduced check-cashing cost (employees may be paying 10-15% of face value to cash check at check-cashing stores)
• Saves time (no need to drive a distance or wait in line to cash check)
• CashPay supports both English & Spanish speaking employees
• First ATM withdrawal free each pay
• Four free ATM balance inquiries, 1 free voice response unit call, and 1 free customer service representative call per month
• Customer service available for account information and assistance
• Lost/stolen/damaged card replacement next business day
• Western Union emergency cash transfer available (worldwide)
• Roundup feature at ATM up to $20 to allow employee to access full net pay (reduced from next pay)
• Account information available through
  • Voice Response Unit (VRU) – available 24 hours a day, 7 days a week
  • Customer service representative, Mon-Fri, 9 a.m. – midnight ET,  Sat 9 a.m. – 8 p.m. ET
  • Access from over 150 countries via AT&T Direct Service for international access*

Information about Employee Accounts

Where Card Can Be Used
Employees may access their pay using their CashPay card at any HONOR or PLUS ATM (or other regional networks having a reciprocal agreement with HONOR for ATM processing such as pulse, MAC, NYSE, STAR, tyme, and YANKEE 24).  Additionally, employees may make purchases with their CashPay card at select point-of-sale (POS) terminals (must use a pin at the terminal) such as any retail, grocery, convenience store, gas station or US Post Office, etc. displaying the HONOR or INTERLINK signs.

Full Net Pay Available
Employees can withdraw their full available balance at any time.  To allow full access to net pay at ATMs, the system enables employees to round up their withdrawal to the next highest multiple of $5, $10, or $20 above the available balance, depending on the size of bills dispensed at the particular ATM machine (overdrafts deducted from next pay).  Round-up is not allowed for POS purchases or Western Union transfers.

ATM Dispense Limits
Since ATM owners determine how much their ATMs will dispense per transaction (generally up to 40 bills), employees may need to make more than one withdrawal to obtain the amount needed.  Most ATMs dispense $10 and $20 bills, therefore, up to $800 per transaction can  usually be obtained at most ATMs (some ATMs may dispense more bills if they have a door that opens for retrieving the money that is “dropped”, but these types of ATMs are not as common).

ATMs May Charge Conversion Fees or Surcharges
The first ATM withdrawal per pay period is free to employees.  After the first withdrawal, employees are charged a transaction fee as each transaction is posted.  Additionally, some ATM owners charge a “convenience fee” or “surcharge” when a “non-customer” uses their ATM.  CashPay account holders will NOT incur these additional convenience fees when using any ATMs displaying the NationsBank, Bank of America, VERSATELLER^® or PRESTO sign.

Monthly Statement
Employees are issued a monthly statement detailing all transactions and associated fees.  Statements can be mailed to a home address, post office box or company address.

Account Closing Procedures
Employees may contact Customer Service to close their accounts at anytime.  If no deposits (payroll) or withdrawals occur for 60 days, the bank will assume the account should be closed and will flag it as closed.  Deposits made to closed accounts, which have not yet been purged from the system, will automatically reopen the account.  However, the deposit will post the evening of the effective date.  Deposits cannot be made after an account is purged from the system (92 days).

Employee Questions & Answers

Can I get my name on my CashPay card?
Your name will not appear on CashPay cards.

What are the benefits of having CashPay?
The 3 principal benefits to you, the employee, are:

• Convenient access to funds not limited to the company’s immediate location
• Reduced fees; many are charged to cash their paychecks (up to 15% of face value)
• Additional safety and control over money by not having to cash the entire payroll check on payday

Can I sign up for additional CashPay accounts?
You may only have one CashPay account.  If you work for multiple employers, each of which offers CashPay, you may have one CashPay account per company in your name.

Can my CashPay account be a joint account with my spouse?
No.  All CashPay accounts will be issued in your name only just like your paycheck.

What if my pay is for an uneven dollar amount, like $203.58?
CashPay will allow you to round up your withdrawal at an ATM to a maximum of $20 beyond your available balance since ATMs do not allow you to make uneven dollar amount withdrawals.

How can I be sure of the amount I am allowed to withdraw?
CashPay will allow you to make up to four free balance inquiries at an ATM during a given calendar month.  It is recommended you perform a balance inquiry at the ATM first, so you will know how much money is available to withdraw.

Do I have to take my entire pay on payday?
No.  You may use your CashPay card at ATMs and POS terminals for any portion of your available balance as often as you like.

Who should I call with questions or problems with my account?
CashPay Customer Service at 1-888-CASHPAY (hearing impaired may call the TDD number, 1-888-625-2535).  You can find this number on the back of your card and your monthly statement that you receive in the mail.

You can get the following information by calling and using the automated system (VRU):

• Account balance
• Date and time of last deposit
• Account history that includes last 10 transactions
• Card PIN changes

You can talk with a customer service representative for:

• Lost/stolen/damaged card replacement
• Emergency Cash Transfers (any amount up to available balance)
• Transaction questions
• Statement questions/account maintenance (address changes)

What are the Customer Service hours?
Automated account information is available 24 hours a day, 7 days a week.  Customer service representatives are available Monday – Friday, 9 a.m. –midnight ET; and Saturday, 9 a.m. – 8 p.m. ET.

Who should I call concerning the amount of pay or amount credited to my CashPay account?
Your employer’s payroll representative --  Do not call CashPay Customer Service.

Can I use my local banking center for customer service on this account?
No.  All CashPay customer service needs must be directed to the CashPay Customer Service number.  Banking centers can assist with standard checking and savings accounts, but not CashPay.

How do I get my name or mailing address changed on this account?
All account maintenance activities should be directed to CashPay Customer Service.

What time on payday can I withdraw my pay?
Your pay will generally be available at the traditional opening of business on payday, or approximately 9 a.m.

What will the account owner receive at time of set-up?
From Rollins:

• Deposit Agreement
• Schedule of Fees
• CashPay ATM card
• Pre-assigned and sealed four digit PIN (can be changed via VRU)
• “About Your CashPay Account” booklet (holds card in front cover)

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